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Branded App
- Can I require a consumer to enter their mobile phone number when they create their profile in the app?
- My schedule is not showing up on the app.
- How quickly does the app update with Mindbody?
- How do we show that we have a closed business day on the app?
CRM Additional Features
- What is a NPS score?
- How do I get NPS scoring set up in AXLE?
- How do I deduct rewards points from a client account?
- Where can I see the data on Bring a Friend visits?
CRM Follow Ups
- Can I get a custom list created?
- Can I reorganize the position and order of our buckets?
- What is a Tagged List?
- Can I make scripts for my Buckets?
CRM General Information
- How do I manage the ‘account delete requests’ showing up on my Dashboard?
- How do I edit the users on my AXLE account?
- My employee did not get the welcome email. What should I do?
- How do I reset someone’s password in the CRM?
CRM Marketing Campaigns
- How do I create a banner ad?
- How does the Do Not Disturb setting work?
- In attempting to send myself a test email for an automation I created, I’m receiving an error: “I’m sorry. There is no client who meets the criteria of this automation.” What can I do?
- How do I turn off an automation campaign?
CRM Pricing
- Can I schedule pricing to turn on and off during a certain period of time?
- How do I set pricing for new clients only?
- Can we set up pricing that won’t be shown on the app?
- How do I make edits to a package template?
CRM Reporting
- How do I view booking and sales data for my app, both at the individual location level as well as for the entire organization?
- On my Dashboard what does Lead mean?
- What is Utilization on my Dashboard?
- On my Dashboard what does Active Person mean?
Mindbody Settings & AXLE
- When a client opts into the roster inside the Early Cancellation window, does the API trigger Mindbody to send a booking confirmation text & email?
- I found a client with multiple accounts. How do I merge them in AXLE?
- I want to give my members earlier access to class booking. How do I set up class booking windows that are specific to my membership types?
- How do I change my booking window?
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